B2B Myth of the Week: All Your Salespeople Need Is the Gift of Gab
by MGB2B
The Myth: A Smooth-Talking Salesperson Needs No Tool
The Truth: Even the Best in the Business Should Have Some Tools Up Their Sleeves
In the words of Ben Affleck in the movie Boiler Room, “In every business interaction, a sale is made. Either you sell the client or they sell you on a reason they can’t use you.” It’s a Hollywood notion that the best salespeople can sell anything to anyone with nothing but the art of persuasion.
While there are some salespeople who fit this mold, in this day and age, the more tools they have in their arsenal, the better. B2B brands are seeing a higher demand for content, especially visual content, than ever before. Now is a crucial time for businesses to provide tools and train their sales teams on how to use them. You might think that visual content is a B2C tactic, but as Gary Vaynerchuk says, “behind every B is a C.”
It’s important for salespeople to acknowledge the art of the sale is not just about the pitch, but about how you get them to hear your pitch in the first place.
Here Are 3 Types of Content All B2B Salespeople Should Consider Including in Their Toolbelts:
- Infographics – A Creative Way to Present the Facts. B2B doesn’t have to be all about lists and spreadsheets. Infographics will have a lot more impact on prospects. Start off by creating a few of them (you can do this with a tool like PiktoChart, use an in-house designer, or hire a B2B marketing agency to create them) so that your salespeople have them ready to go. While infographics are often used on social media or email marketing programs, salespeople can also present them to lukewarm prospects as a door-opener. “I thought you might find this infographic on _________ helpful as you go into the New Year.”
- White Papers – Persuading from a Different Angle. White papers can be used in multiple ways. Primarily, they serve an educational purpose. But they also provide salespeople with an interactive and engaging way to provide a counter-rebuttal to the challenges you receive from prospects. White papers should be as colorful, well-designed, and engaging as infographics. Perhaps the most important thing that a white paper can do is give your brand authority and credibility. They might be just the right push to give your prospect reason enough to choose your brand over a competitor’s.
- Video Marketing – The Most Memorable Sales Tool. Marketers everywhere know how important video is heading into 2018. It is one of the most effective and memorable ways to get a point across to sales prospects. Try incorporating video into your sales pitch instead of talking about how great your product/service is. A video can accomplish this in many different ways: from How-To Guides to Live Video Chats to Engaging Case Studies. The level of video production doesn’t have to be on par with a Hollywood movie. Research has proven that content and creativity are important, but the value of the video is what most people remember.
Natural sales talent is important, but it should be complemented by something more substantial. With your competition likely jumping into the content marketing game, it’s important to do it right. Make sure your marketing team and your sales team are working together to create and distribute content in ways that propel the brand forward. Each member of the team should have the tools they need to drive prospects along the sales funnel. The goal is the same for everyone in your organization: conversion.
Continue ReadingB2B Monday Myth: Sales and Marketing Teams Are Born Adversaries
by MGB2B
The Myth: Sales and Marketing Are Born Adversaries
The Truth: Sales and Marketing Collaboration Leads to Higher Revenue
The Problem
Within many B2B companies there is a both sales team and a marketing team. But what you will rarely find is sales and marketing in a healthy relationship that ensures mutual success.
Why is this?
From the marketer’s perspective, their number one priority is to generate leads. They are the professionals when it comes to creating a campaign. Leads only get handed over to sales once they enter the buying process.
On the other hand, salespeople sometimes think that marketers are too far removed from customers and the business. How could they understand what’s involved in closing a deal?
Assumptions and doubt from both teams don’t help anyone. Often, one group thinks they could do a better job than the other. Add in different tactics, different mindsets, and varying timeframes, and you’re in trouble. What results is a relationship characterized by tolerance at best, and sales and marketing collaboration is not a priority.
What should happen instead?
The responsibilities within the buying process are often presented as a “funnel.” The very top and widest part of the funnel is buyer awareness, and the narrowest part at the bottom is the actual purchase. A marketing team focuses on top half of the funnel, identifying customer segments. They develop the branding and outreach that will resonate with these customers. Then, they circulate materials across relevant channels to get this message across. Responsibility stays with marketing through the “interest” phase of a customer’s process. Once a customer moves into “consideration” or “intent,” they get handed off to sales. At this point, the salespeople are entirely in charge of making a transaction happen.
The line where marketing efforts end and sales begin varies from company to company and is sometimes a little blurry. It’s clear that both teams integrate simply by the nature of their work. They both work to convert a lead into a sale, and some level of collaboration is necessary to make this handoff seamless.
But the key is that not only does the integration of sales and marketing need to be acknowledged. It needs to be capitalized on. If sales and marketing efforts are completely aligned, your company can improve sales substantially. In fact, the Digital Marketing Institute reported that sales and marketing collaboration potentially generate 208% more marketing revenue for a company and 36% higher customer retention.
So how can this be accomplished?
There are several steps you can take to ensure your marketing and sales efforts are aligned.
- Bridge the communication gap: It sounds cliche, but in this case, communication really is key. If sales and marketing aren’t communicating frequently and efficiently, valuable leads can get lost in translation. On the other hand, constant contact will ensure that both teams are up-to-date on what the other is doing. No one is left in the dark. It can also help each side to hold the other accountable for producing and accomplishing what they should, and making sure they report it correctly.
- Collaborate and socialize: In order to eliminate some of the negative assumptions sales has about marketing, or vice versa, it helps if both teams get to know each other. This doesn’t mean everyone has to become good friends, but genuine face-to-face conversations can create more authentic relationships and a better understanding of what everyone’s role is.
- Create uniformity: There are few things more effective than a consistent message. If sales and marketing are able to synchronize, their combined efforts will be much more powerful than either would be on its own. This may actually mean that some things cross over between the two groups. For example, marketing can adopt some of the quantitative metrics used by sales, and sales in return can use some of the more qualitative marketing techniques when it comes to retaining customers.
Sales and Marketing Collaboration – Mutual Success is Possible
You ultimately may not be able to eliminate all of the tension between your sales and marketing teams. Any two groups within an organization who operate under different strategies and perspectives are naturally going to butt heads every once in a while. But following these tips can help you begin to bridge the gap between two teams who are executing very important work for your company’s main goal.
Continue ReadingB2B Monday Myth: When Sales Are Down, a Quick Fix Is the Answer
by MGB2B
The Myth: A Quick-Fix Marketing Campaign Is Necessary When Sales Numbers Are Down.
The Truth: A Slow-Burn B2B Marketing Strategy Will Foster ROI in the Long-Term.
Imagine: it’s Q2, and you look at the numbers. And the numbers aren’t looking good. If you end the year like this, it is bad news. Panicked, you call your marketing department, and give them this message: Do whatever you can, right now, to get my sales numbers up.
And Marketing executes a last-ditch, quick approach to try to get your company back on track. It may even yield good results. In the short term.
But the truth is, if you implemented long-term marketing strategy in Q1, you should expect a slow burn instead of an immediate increase in ROI. Especially with marketing plans that rely heavily on content marketing. If you put your time into a quick execution to boost immediate numbers, you’re wasting it. Instead, you should spend that time working toward larger, long-term successes.
There are several elements that take time to develop – many that require testing – in order to be done well. So you have to ask: what are the steps for implementing a successful long-term B2B marketing strategy?
Step 1: Know Your Goals and Objectives
The purpose of your campaign is to increase ROI over the long haul, not just in the immediate future. Converting leads right now will increase your sales in the short term, but long-term thinking will set the wheels in motion for greater successes year after year. Outside of sales, what are you looking for? Know exactly what you want to achieve from your campaign. You cannot expect to implement this strategy in a day and have leads knocking the door down. Brainstorm how you can sustain this campaign in the over one year, two years, three. And remember, a lot of your strategy will hinge on building relationships over time. Continuous engagement with your brand puts you on a steadier path to conversion.
If you are a bigger company, it might benefit you to take a step back and look at the bigger picture for your marketing strategy. Reworking your brand may be the key to sustaining leads for longer.
Step 2: Do Your Research
Your strategy will be useless if you haven’t taken the time to do proper research on your target audience and how your message will be best conveyed. Utilize market research initiatives to find out more abut who you plan to target, what they want, where they are in terms of the sales funnel, what messages resonate with them, and their preferred media and marketing channels. By doing the research, you will be putting the right message in front of the right people at the right time.
Step 3: Implement, Evaluate, and Fine-Tune
Your slow-burn campaign will be a long-term commitment, meaning the creation of a pipeline with organized divisions of labor and clear deadlines is vital to staying on track. When implementing a long-term strategy, you want to make sure it is as effective as possible. That’s why it’s important not to underestimate the value of keyword evaluation, website analytics, and A/B testing. Note that sales are far from the only KPI (key performance indicator). It’s important to align your KPIs with the goals you set in Step 1. If you’re measuring the wrong thing, it may become an obstacle rather than a boon. You may also need to accept that not all measures of success can be supported by hard data.
Taking the time to create a strategy, research your target audience, and detailed evaluation may seem like a lot of work. But it’s worth it in the long run. While you may not see an immediate increase in sales, these steps will ultimately foster long-term success that all company stakeholders will benefit from in the end.
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